Terms & Conditions

FANATIC Performance Apparel garments have been painstakingly developed and evolved thru race testing and many long miles of training under the most extreme conditions. We are complete bike snobs and demand the best, so the feedback we’ve gotten has been extremely positive. With our uber-competitive, factory-direct pricing and very high quality, we offer the best value around.  Compare for yourself!

We use YKK zippers exclusively in all zippered items. All of our jerseys and performance tops are constructed using the finest performance materials for superior comfort and moisture management. Our performance garments are made with UV protection, anti-microbial and anti-odor protection.  Our chamois pads are the finest we’ve ever used and have withstood the most extreme testing of Mtb, Cyclocross, Road, Criterium and TT racing under extreme conditions.

Our warranty is 5 years. If a product fails due to a manufacturing or materials defect, we will replace or repair it, at our option. Our warranty does not include damages resulting from accidents, misuse, improper care, or normal wear. 

All warranty items must be returned in clean condition and shipment is to be paid by the shipper. Please contact us via email or phone with any warranty issues. Please be sure to include all your contact information (name, shipping address, phone number, and email address) along with a description of the product defect. Send email inquiries to sales@CyclesFANATIC.com or call us at (415) 760-4677.

Payment Terms:
50% deposit is required for all custom orders in order for us to begin production. Balance may be prepaid thru Paypal.com (sent to: Sales@CyclesFANATIC.com) , with a VISA, MasterCard, certified check,  money order payable to "Cycles FANATIC USA." Exact shipping charges will be added to the prepaid balance or COD. Orders will not be processed until the deposit has been received. A8.875% Ca sales tax will be applied to all orders shipping within the State of California.

Cancellations:
Customers that refuse or cancel orders after we have received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of FANATIC Performance Apparel until paid in full.

Acceptance:
Although rare, mistakes do happen. Once the order is produced, we send the customer photo proofs of the completed garments before shipping. Customer understands the possibility of error. Once the customer has approved these photo proofs,  FANATIC Performance Apparelis not responsible for replacement or refund. All sales are final.

Delivery:       
All custom apparel orders are accepted on a first-come-first-serve-basis. Please place your order as early as possible. Our busiest time of the year is from December to May. Your delivery date will depend on when we receive your final order. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may take longer than 4-6 weeks. Completed orders will be shipped after customers balance is paid in full.

Shipping Charges
All US custom orders are subject to shipping charges based on destination, speed, and size of order.

Orders Shipped Outside of the United States
All non-U.S. orders are subject to duty and trariff charges imposed by each country.  FANATIC Performance Apparel is not responsible for the payment of these charges.

Changes:  
Once the artwork has been approved any design or order changes will cause a delay in delivery date and will be subject to a processing fee based on how complicated the change(s) is/are. 

Samples:      
Samples are available for quality inspection and for sizing purposes. Samples are sent with a credit card deposit and it is the customer’s responsibility to ensure the samples are returned in good condition and clean. When samples are tried on, wearer must of course be clean and undergarments must be worn for hygienic reasons. When the samples are returned, customer’s credit card will be credited or we will credit your account if you are placing an order.  If samples are not returned within 20 days, a late fee of $50 will be charged,  will be presumed purchased, and deposit will not be refunded unless an order is placed within the next 10 days.

Logo Placement:    
Our FANATIC brand logo will appear on all custom garments.

Warranty:          
All garments come with a one-year warranty against manufacturer’s defects. The manufacturer reserves the right to repair or replace a defective item.

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